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Refund, Cancellation & Pick-up Policy

At TheChickWagon.com, we take pride in offering healthy, well-cared-for poultry sourced from reputable NPIP-certified hatcheries. Because we work in small, hands-on batches and due to the biological nature of live animals, we have strict policies in place to ensure fairness, clarity, and biosecurity.

Refund & Return Policy

  • All poultry sales are final.
    We do not accept any returns of live, sick, or deceased poultry—no exceptions.
  • Once poultry leave our care, we cannot guarantee survival or future health, as they are then subject to environments and conditions beyond our control.
  • We strongly recommend inspecting your chicks and started pullets at the time of pickup to ensure they are in good condition and your order is complete.

Order Cancellation Policy

Chick Orders

  • No refunds will be issued for chick order cancellations made within 14 days (2 weeks) of your scheduled pickup date.
  • Cancellations outside the 14-day window will incur a $3 per chick cancellation fee, with a minimum charge of $10 per order.

Started Pullet Orders

  • No refunds for started pullet cancellations made within 7 days (1 week) of the scheduled pickup date.
  • Cancellations made before the 1-week window will be charged a 25% cancellation fee, with a minimum of $25 per order.

Pickup Policy

  • Orders must be picked up on the scheduled date. We are unable to offer reschedules, refunds, or credits for missed pickups. This includes both chick and started pullet orders.
  • If you foresee a conflict with your pickup time, please contact us well in advance to discuss options.

Legal & Animal Welfare Compliance

These policies are designed to comply with Oregon animal welfare and commerce laws as well as NPIP best practices. Due to biosecurity risks, once poultry have been exposed to outside environments or contact, they cannot be returned or re-integrated into our flocks.

By placing an order through TheChickWagon.com, you acknowledge and agree to all terms outlined in this policy.

Need help?

Contact us for questions.